Star Social is the app that rewards you for the moments best shared.  Earn and redeem Star Points across our network of 50+ bars, pubs and restaurants throughout Aotearoa.

Earn 1 Star Point for every $10 you spend, and redeem Star Points for discounts or items at over 50 locations. Each Star Point is worth $1 NZD.

Download the Star Social App from the Google Play Store, or Apple App Store, or register an account online.

To earn Star Points, download the Star Social App and scan the QR code or give staff your phone number before making payment. Star Points will automatically accrue at 10% of your bill total.  

Each Star Point is worth $1 NZD and can be used as a discount on your bill. To redeem Star Points, scan the QR code in the Star Social App or give staff your phone number. Let staff know what item or how much you’d like to redeem before making payment.

No, you must redeem Star Points on the next transaction, they can’t be earned and applied in the same order.

Star Points are valid for 183 days from the date earned. At this time, they will automatically expire and be removed from your account. To receive reminders ahead of any balance expiry, opt into marketing comms by updating your profile here in the App.

To redeem an item in the App, select the item you wish to purchase and click confirm. Once confirmed, Points will be deducted from your balance for the item amount, and the item will appear in ‘Your Gifts’, accessible from the home screen of the App. Points Shop items have an expiry after purchase, be sure to check and redeem this item ahead of its expiry.

Star Points are valid for 183 days from the date earned. At this time, they will automatically expire and be removed from your account. To receive reminders ahead of any balance expiry, opt into marketing comms by updating your profile here in the App.

You can earn up to 1000 Star Points in a 24-hour period.

No, the only way to register for the Star Social is with an email address.

An email address or phone number can only be used once. If you need to update your email or phone number, log in with your existing account, select ‘update account’, update your details and click save. If you’re locked out and can’t get into your account, contact us at starsocial@stargroup.nz

Yes, get in touch with us here within 14 calendar days of your purchase and we can load any missed Star Points for you. We will need proof of purchase which shows the date and amount spent. You can view your receipts in the Star Social App under ‘my profile’ and ‘orders’.

Yes. We need to load these manually. Email us a copy of the invoice for your event and we will load Star Points once your ticketed event date has passed.  

If paying on the night, simply scan the QR code in the Star Social App, or give your phone number to staff ahead of making payment. Star Points will automatically accrue at 10% of your bill total.  If paying via invoice, we will manually load Star Points to your account once we have received payment. Please ask the event coordinator at the establishment to send a request through to have these loaded.

Yes we do, you'll receive a $30 birthday voucher at the start of your birthday month.

We’re trying to minimise our impact on the environment so have moved away from plastic cards. To identify yourself when visiting, simply give staff your phone number, or scan the QR code in the Star Social App.

You can update your preferences by logging into your Star Social account and under ‘update account’ ticking or unticking the Opt in to Marketing Comms check box. Note you will need to be subscribed to Marketing Comms in order to receive expiry reminder notifications.

We’re transparent about how we collect and use data. You can view a copy of our Privacy Policy here and request a copy of the data we have for you by contacting us here. We do not sell your data to third parties. Star Group has stringent processes to safeguard customer information within the Star Social app.

Membership level discounts will automatically be applied to any applicable items and the discount will be reflected in the final sale price once tendered. To keep or get Membership level benefits, simply earn the required amount of Star Points in a 12-month period. Read more here.

Get in touch with us at starsocial@stargroup.nz and we’ll get back to you as soon as we can.